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Policies at Helm Hair

Service as It Should Be

In the dynamic landscape of online shopping, we prioritize transparency and honesty in our policies. Discover the most generous and fair store policies designed with you in mind. Explore the following sections to learn about our shipping process, how we safeguard your personal data, and other crucial details. Should you have any inquiries, feel free to reach out. Your trust is essential to us!


Our Return Policy

We sadly do not take any returns

Due to the nature of our cosmetic products, we are unable to accept exchanges or returns for sanitary reasons. If you encounter any issues upon receiving your order, please contact us promptly before using the product. Our team will assess your request, and if deemed legitimate, we will happily address and rectify any concerns. Your satisfaction is our priority.

Payment Options

Youu can pay in so many ways!

Choose from a variety of secure payment methods at Helm Hair, including PayPal, Visa, MasterCard, American Express, and more. For in-hand settings such as pop-ups, we also accept cash payments. Your safety and privacy are our top priorities, which is why all online payments are processed through trusted third-party banking systems. Rest assured, we will never retain or use any of your information for your utmost security.

Shipping and Delivery

What You Need to Know

Discover seamless worldwide shipping with Helm Hair through Canada Post. Please be aware that shipping times and costs vary based on your region. As a small business operated by a single person, please allow up to 48 hours for order processing before shipment. While Canada Post may provide tracking services, it's essential to note that any tracking-related issues are beyond our control. We appreciate your understanding. In the event of any delays, you can count on us to promptly notify you. Your satisfaction is our priority at Helm Hair.

Your Privacy

You can always trust us with information

At Helm Hair, safeguarding the privacy of our visitors is paramount. We assure you that all your information is securely stored and will never be used or shared without your explicit consent. Our commitment to transparency ensures that you will always be informed about the information we collect and the reasons behind it. Additionally, we employ trusted third-party banking services to validate all payments, adding an extra layer of security to your data. Your use of our website implies consent to our Privacy Policy, and we appreciate your agreement with its terms.

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